Operational Communications

This training course outlines the requirements and provides guidelines for verbal communication via radio-telephone, telephone, cell-phone or like between the Electricity Operations Control Centre and Service Provider’ Employees, Transpower and other network operators including large customer networks.

The course will ensure that all persons understand the protocols when operating in the Distribution Network.

Recommended for

Any person whose job requires them to communicate with the network control centre operators.

Course Objectives

  • Communication Principles
  • Basic Communications Model
  • Effective Listening
  • Culture & Differences
  • Verbal Communication/Non-verbal Communication
  • Professionalism at work
  • Effective questioning
  • Telephone/radio technique
  • Contractor communication with Network Operations Control Centre
  • Emergency Communication Procedures

Course info

Delivery

Available nationwide upon request

Maximum 16 attendees

Duration and cost
  • 1 Day – $1,950 for 10 attendees + travel cost over 100km outside of Tauranga (Additional cost for numbers over 10)

*All costs excluding GST.

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